Overview
Customer Service Coordinator (Warehouse)
Role overview
Our client is looking for an organised Customer Service Coordinator to be the link between their customers and the warehouse floor. You will manage customer bookings and despatch, process picks and receipts on the warehouse management system, and make sure the information the client receives is accurate and on time.
Key details
| Salary | £28,000 per annum, £13.46 an hour |
| Hours | Monday to Friday, 8:00am – 5:00pm |
| Paid hours | 40 hours per week |
| Contract | Permanent, full time |
| Location | Theale |
Key responsibilities
- Take and manage customer bookings, confirming dates, quantities and delivery requirements
- Arrange and process despatches, making sure orders leave on time and correctly documented
- Raise and process general picks on the warehouse management system
- Book in goods receipts on the system accurately and promptly
- Liaise daily with the warehouse team so the right information is generated and sent to the client
- Respond to customer emails and queries professionally and within agreed timescales
- Maintain and update Excel reports, trackers and stock records
- Flag discrepancies, delays or stock issues to the warehouse and the client quickly
Skills and experience
Essential
- Experience using a warehouse management system (WMS)
- Strong Excel skills: data entry, filters, sorting and basic formulas
- Confident, professional email communication
- Excellent attention to detail and accuracy with data
- Able to prioritise a busy workload and work to daily cut-off times
Desirable
- Experience with the Delta warehouse management system
- Background in a warehouse, logistics or customer service coordination role
Due to the high volume of applications we receive, we are unable to respond to every candidate individually. If you have not heard from us within two weeks, please assume your application has not been successful on this occasion.